Lessons from Louis C.K. on PR Messaging

I am a big fan of comedian Louis C.K., and love his show on FX.  I have blogged about his lessons for PR before.

Another one recently occurred to me.  We had just completed two seminars here at Fusion PR in conjunction with Internet Week NY, about honing the tech PR message, and new launch tactics.

One of the key takeaways actually sounds a lot like Louie’s riff on overstatement, which I share below (excerpts come from this website, which had a transcript). It is risque, like much of his stuff, I cleaned it up a bit below, check out the YouTube video above for the uncensored version:

We go right for the top shelf with our words now. We don’t think about how we talk.

We just [go] right to the fxxing, just–“dude, it was amazing.”

” really? you were amazed? You were amazed by a basket of chicken wings? Really? Amazing?

What are you gonna do with the rest of your life now? What if something really great happens to you?

What if jesus comes down from the sky and makes love to you all night long, leaves the new living lord in your belly?

What are you gonna call that?

You used “amazing” on a basket of chicken wings. You’ve limited yourself verbally to a shit life.

He goes on to list other examples, e.g. when people casually throw words like “genius” and “hilarious” around.

It kind of reminded me about the tech industry’s overreliance on hypey words like “revolutionary”, “disruptive”, “game changing”, “paradigm shifting” and, of course, “revolutionary”.

The advice we gave in the seminars was to stay away from such language, sounds very much in line with Louie’s observations. Great minds think alike, I guess!


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iPhone Case Cage Match at Fusion PR

My email query to the Fusion PR team set off a frenzied debate, about the best case to protect an iPhone Cagematch_thumb1 from damage.

I am a chronic phone dropper, and my old phone had just died after one too many.  Luckily, it was insured.  Unluckily, there was a hefty $200 deductible to replace the phone (which I learned was necessary, after going to Apple's Genius Bar.  The tech came back from some quick exploratory surgey; he looked at me grimly, and just shook his head – the patient was gone).

But Asurion, the inurance company, shipped me a new one overnight, which was great.  It was a 5s, a step up from my old iPhone 5.  Getting my apps and data back, and getting started with the new phone, were incredibly easy, nothing short of miraculous, via iCloud, and a wizard that walked me through the process.

So I sent the request to the Fusion team and got lots of great email suggestions.  The camps seemed split between Otterbox, which some said is clunky, and Lifeproof, which one person called "a dream". The IT guy favors Evutec: "Nice price at $49.95 and great carbon fiber case."

The email back and forth turned into some trash talking, and eventually they took the debate offline. The Lifeproof zealot dared the IT guy to a drop test in our NY office – he declined, but she dropped her phone.  It survived (I wouldn't recommend trying this, but word has it that Lifeproof will pay you if a phone with their case gets damaged in a drop).

This is the team I am proud of!.  They debate the issues on an intellectual level, and then slug it out, without taking prisoners – don't get in their way!

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Hate Spin? Sorry, We Get the News (and PR) that we Want

Two stories I saw recently and new research gave the PR field an answer for spin haters. Note, I am not Truth_and_lies_tsaying that PR = Spin. And who says spin is necessarily bad? We all spin. It so happens that the PR field is particularly good at turning a set of facts into an interesting story. This can become a problem if we distort facts or lies. My many years in the field tell me that this happens much less than some people say.

Journalists, of course, also turn facts into interesting stories. They spin too, except their spin gets the fancy name "editorializing".

These thoughts occurred to me after I read an article and a blog post. The article cited research that would seem to show that newspapers slant news based on the preferences of their readers. The second calls out a Business Insider story for being a PR-influenced puff piece. How are these connected?

The New York Times article Media Slant: A Question of Cause and Effect highlighted research that seemed to prove, essentially, that we get the news that we want.  Here's an excerpt:

[Research]studied the political slant of more than 400 daily newspapers…With a measure of political slant in hand, the researchers then analyzed its determinants…A natural hypothesis is that a media outlet’s perspective reflects the ideology of its owner… The bottom line is simple: Media owners generally do not try to mold the population to their own brand of politics. Instead, like other business owners, they maximize profit by giving customers what they want.

The second of the above-referenced pieces deconstructs a Business Insider article. Host Analytics CEO blogger Dave Kellogg takes down the profile of a competitor, almost line by line, claiming:

I’m doing this mostly because I’m tired of seeing stories like this one, where it’s my perception that a publication takes a story wholesale, spin and all, from a skilled PR firm and sends it down the line, unchallenged, to us readers.

While the screed might seem to be sour grapes over nice coverage of a competitor, it is very well written and makes some excellent points (plus, you got to love any post that quotes Jello Biafra, lead singer of 80's punk band Dead Kennedys).

Kellogg uses his own knowledge, common sense and quick digging on the Internet to refute the entire piece, from the headline through each facet of the story.  He argues throughout that BI should have done a better job fact checking, and ran with what was likely PR-generated copy to make it a better story:

All part of the journalist embellishing the (probably already embellished) details in order to make CG larger than life and get a lot of hits on the story.

As the research in the Times piece showed, however – we get the stories that we want!

I am not arguing in favor of shoddy reporting.  I am saying that the PR field often bears the brunt of blame for spinning, and this is not fair.  We tell the stories that we think are great ones.  The media reports news and sometimes gets their info from PR, based on what they think the readers want.

If we are doing a good job, users scarf down the content and come back for more.  But, agreed, journalistic and PR success should not come at the expense of accuracy and honesty.

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Mad Men Winks at PR, Ad Tech and Big Data

I really enjoyed last Sunday's Mad Men episode, the third in its "final" season (I use quotes because like Breaking Bad, the last shows are taking place over two mini-seasons).

It was good because the writing and acting were top notch, and I am truly enjoying how the story line is unfolding. Of course, as you get closer to the end it becomes a guessing game of what will happen with the agency and key players.

But I also like the show for it's references – to the era in which it takes place, but also modern day. For example, last Sunday's show gave sly nods to things like ad tech, big data and PR – all as part of the same sub plot.

This began when a client confronted the partners about a nice piece of PR – a NY Times story about Grey Advertising's use of computers. This led to a discussion of how SCDP use computers and data in advertising.

Good stuff! If you enjoy Mad Men as much as I do, you should check out the weekly wraps via NY Times ArtsBeat blog, and MediaPost's Mad Blog.

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Capture Attention with a Striking Visual “Headline”

"Dig, if you will, the picture…” Prince 20120605_headlines-a

"Every picture tells a story, don't it?" Rod Stewart

“All I’ve got is a photograph…” Def Leppard

If my musical tastes seem dated (and say something about my age), you might think that the pop artists of the 70s and 80s were singing to today's content marketers. Pictures are increasingly the visual headline that draw in and engage readers.

Images Stand Out in a Crowded Media Marketplace

Content marketing is growing as more and more marketers jump on board. This adds to the din and makes it difficult to stand out. In a crowded media landscape, brands need to work harder to break through.. “Just write a great headline to reel them in!” goes the standard advice.

However in a sea of tweets, amidst an abundance of great content, an eye-catching image can trump a catchy headline. And, as images increasingly compete for attention too, using the right one can make all the difference in the world.

Selfies Sell!

Selfies have taken center stage in visual content marketing.  I say much more about this in my post that ran this week on the Getty Images Curve blog.

The post explains more about the use of images and short videos in content marketing – why they work, and how to find and choose the right image.

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Samsung: ‘t was Branding Killed the Beast

The world got an interesting glimpse into Samsung's marketing playbook this week when CMO Todd King_KongPendleton testified at the patent trial against Apple. This New York Times story relates his version of the steps the company took to build its brand and take the leadership position in mobile handsets.

According to the piece, when Pendleton started with Samsung in 2011, he did not even know they made smartphones; Pendleton, and many others associated the Korean manufacturer with TVs and other electronics. Here's an excerpt:

At the time, Samsung was still number 4 in the market… He decided to build a brand around "relentless innovation" by shipping the best hardware… before anyone else… Samsung began a marketing campaign called The Next Big Thing, which aggressively mocked the iPhone while promoting Samsung devices as the best on the market.

The tactics apparently, worked as Samsung Galaxy S III sales trumped the iPhone's in 2012.

He was asked whether Samsung "plotted to surpass Apple." Pendleton replied "Our goals at Samsung are always to be No. 1… to beat everyone."

Dumb question, great answer.

It is hard to know what to think about all this. How far should a company go to protect its intellectual property? And what constitutes IP?

You can find good arguments on all sides of the debate. On the one hand, I can sympathize with Apple, as their lunch was eaten by Microsoft and the PC clone industry years ago. Microsoft Windows used some of the same UI innovations as the Mac OS, which came before it. Now, in the post-PC smartphone era, Apple clearly wants to turn back the tide of the threat posed by Google's Android OS – and, let's face it, Android does cop many of the nice UI features of iOS.

But the Mac OS was influenced by work that came before it, at Xerox PARC. And why is Apple suing Samsung, and not Google? It seems to be part of a calculated legal strategy, and not just some noble effort. The Samsung CMO testified at a trial in which the company is suing Apple for patent infringement, go figure.

You really need a playbook to follow all this, and it is not clear how consumers will benefit from the costly legal jousting. Hasn't the Droid horse already left the barn? Before the lawsuits are settled, we will be ready for the next wave of innovation, and another round of lawsuits five years down the road, I suppose.

At any rate, the Samsung branding playbook demonstrates the power of great marketing. They prevailed against one of the worlds' most loved products and stellar brands.

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Honing the Tech PR Message: Got “Killer Rap?”

We were in a messaging session with the client, the kind of exercise where you work together to try to find Killerrap the words that explain tech in a compelling and easy-to-follow way.

These can be messy affairs, like mud wrestling. People get attached to certain ideas and words. They sometimes like to use hype, buzzwords and cryptic jargon (think buzzwords and jargon are the same? They are not, according to this post on Social Media Today).

While there are elements of brainstorming involved – you want to get the creative juices and ideas flowing and hear from all – you also need to guide the sessions with a firm hand and be direct about what you think works, what doesn't and why.

Deciding what sounds best can get contentious. Job title and force of personality can influence the process. People can get religious about tech domains, philosophies and labels.That is why it is good to have an agency running the session, to be an impartial sounding board and messaging leader/moderator.

In this case, the client wanted to explain things step-by-step, in a dry manner: i.e. to state the need, and what the tech actually does. Not that I am opposed to clarity; but I thought that it might help to start with an attention-getter – words that describe the company's very impressive tech breakthrough and what it can mean for clients.

In the end we were saying pretty much the same thing – but the ideas the PR team floated got to the point much more quickly. In today's busy and noisy world, people just don't have the time or patience to sit through a long story.

When I suggested a key phrase, the client said "now that's a killer message!" I thought of other things that are "killer" in tech, like apps – and shot back: "No – it's killer rap!"

Do you got killer rap? Or do your tech messages need work? I will be writing more on this topic; also, we will host a seminar that takes you inside a messaging session, shows how the sausage gets made, so-to-speak, and can help with your pitch.

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Whither the tech PR Launch? Is it Withering?

Dorothy Crenshaw wrote a nice post about the decline of the tech PR launch on the Impressions blog. Eric-haze-the-party-is-over  She writes Some former colleagues in tech PR and I were talking recently about the “good old days” when nearly every tech launch included a splashy press conference. Today, not so much.  In my book, that’s a good thing. Lavish press conferences… have always struck me as a lazy strategy. But launches have changed

She goes on to list the reasons, such as a changing media landscape, and increassing emphasis on software, consumer tech, startups, and closer oversight of the spend by VCs.

I agree that the tech PR launch is not what it used to be, but at Fusion PR we have stopped thinking about launches as one-shot, Big Bang events long ago. It is for the reasons she lists, but also due to an increasingly noisy media/social media environment in which a burst of coverage is just not as impactful (also, most of our clients are startups – very rarely have they relied on press conferences, even going back to the start of the agency, during the dot-com era when VC dollars and PR fees flowed more freely).

For many of our clients, a launch is not just a debut, it's a process that occurs over a period of time, and involves a number of related steps. Sure, it may start with a major announcement or unveiling, but rarely is that enough to really launch a company or product.

Also, while her point "software [which is less tangible and visible] trumps hardware" may have been true at one point, this is changing.  What about the all of the excitement and buzz about maker culture (typified by the creativity behind Arduino, Raspberry Pi) Google Nest, wearable tech, 3D printers, connected cars, etc.?

Anyway, Crenshaw's larger point is well taken, I enjoyed reading it and appreciate the chance to chime in on the changing nature of tech PR launches.

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Auto-posting Tech & Best Practices: 3 Experts Chime In

Note: This post is an excerpt from my content marketing column on Maximize Social Business

I have a confession to make. I am an autoposter. Auto-posting

Why is this so tough to admit? Auto posting is controversial because it can result in spam if you’re not careful. Social media purists often react badly to any kind of automated posting or engagement. Perhaps they feel that a scheduled tweet is somehow less authentic.

I believe that auto posting (e.g. automating or scheduling updates), and its busy cousin auto-cross-posting (repurposing content across multiple networks) can be great ways to gain content, social media marketing efficiencies and boost results.

When done correctly, you can make the most effective use of original and curated content, and increase output across multiple channels. Do it with a light touch, be smart and you can have your auto posting, and satisfied users and communities too.

In this post I share tips based on research, my own experiences, and input from some of the top experts in the field.

The Mission: Improve Results Across Multiple Channels

Auto posting fits in with other tactics that are designed to boost social media efficiencies and output, like content curation, which I have covered in previous MSB columns. In 9 Surefire Content Promotion and Distribution Tips, I touched on auto posting only briefly, mainly to caution against a lazy and haphazard approach.

As I said at the outset, you need to be careful when auto posting so as not so spam or double up on content, and to make sure that updates are the right format, tone and style for each network/audience. E.g., there are quite a few ways to send your tweets to Facebook or LinkedIn. But are your goals and audiences different for each? And do the hash tags make it obvious that you are just sending your tweets over, without much thought or care?

Duplicate content or crosstalk can result from poor posting rules and methods. E.g. you can set up your WordPress blog to send a tweet when you have a new post; but be careful to avoid simultaneously tweeting the same thing from Buffer or HootSuite.

It can help to pick tools that are extensible and/or offer lots of built-in support for auto and auto-cross-posting. WordPress is open source and has a rich ecosystem of plugins, templates, etc. I have found that it offers more options than TypePad, for example. Driving auto posting from a central blog hub can work if your needs are modest (say, a single blog plus several social channels).

The ideal solution lets a team apply rules – to make sure the right content is going to the right places, from a hub or console – and edit updates and content before they go live, to adjust for each network. The benefits of a central, holistic approach are that you can better avoid crosstalk and be smarter about sharing the right content and updates in the right places.

Experts Chime In

I wanted to learn more. So I sought advice from experts, and asked:

  • If you take necessary precautions and are not just blasting everything everywhere – are there ways to programmatically repurpose content across multiple networks?
  • Bonus points to do this holistically vs. point-to-point – and to distribute original with curated content.
  • Which tools and approaches work best?

Here are their responses. It is interesting to note the differences in outlook, acceptance and approaches.

Neal Schaffer: "Tap new and evergreen content"

Neal Schaffer needs no introduction; however if you are new to this forum and Neal’s work, he runs the Maximize Social Business group blog, and is a social media consultant, author and Forbes Top 50 social media influencer. Here is his response:

“Humans can’t scale, so there is a need to rely on some automation in order to scale your organization and ensure your message becomes part of the conversation. Some avoid automation to the point that they never end up posting at all, which is a disservice to their community as well as themselves.

As far as best practices, I think we should look at two scenarios:

New Content: Auto-posting gives you the ability to ensure that your message is, at a minimum, communicated to your community. Can some people see through that it is automated? Sure. But if it is new content and relevant, I have found social media users to be accepting if done at a minimum of frequency. This can be achieved through a number of tools that can manipulate RSS feeds. My current favorites are HootSuite (which offers broad support for social networks) and PostPlanner (has niche support for Facebook) as well as the WordPress JetPack Publicize plugin.

Evergreen Content: Many companies have content that is evergreen, and considering it’s a best practice to post the same content multiple times in the same network (because we are all looking at different things at different times), tools can be used to ensure that this content is always part of your conversations. Once again, the frequency at which you post evergreen content could become a challenge – as well as ensuring that the content is still relevant today. The only tool that I have found, which I have also become a big fan of here, is SMQueue.”

Robin Good: "Blasting is blasting!"

Robin Good has been writing about news mastering, syndication, curation and collaboration from the earliest days of the Web. His MasterNewMedia blog is one of the top sites for these topics. Robin replied:

“You either automate this process or curate it manually. Yes there is some middle ground, but I think that the best and most fruitful way to repurpose content across different social networks and audiences is by manually customizing for each one.

The middle ground may be in using some tools that relieve and lighten part of this repurposing process, but never in relinquishing to an automated scheme. For example, I can curate a story on Scoop.it, and then repurpose it for Facebook and LinkedIn by rewriting the headline and intro completely, or send it to Twitter by simply adding relevant hash tags to it.

I can use IFTTT to create recipes that help me in automating part of this repurposing and personalization, but certainly at the sacrifice of some spontaneity and genuine communication. Blasting is blasting – see if any of the great journalists or authors ever do it. So a lot depends on the goal: is it “gaining” more eyeballs or clients, or is it about providing valuable info at the right time in a true personal voice?

I actually challenge you to show me any programmatic repurposing of content that doesn’t look automated, and that is evidently better than going the manual way. I’d love to discover that there are ways I am not considering.”

In response to my question about a holistic approach, Robin replied:

“Use a tool that allows you to treat content as an outlet-independent item. You write it once, but then it can go to many different places: websites, newsletters, social media channels, RSS, etc.

A number of tools, including HootSuite, OpenTopic.com or Scoop.it, and many others, allow you to do so, but there is actually a new breed of tools emerging that is designed from the ground up to help you do just that. The prime example of this new breed of content creation and distribution / repurposing tools is Shareist.com. Another one you could take in consideration is Co-Schedule.com.”

Robert Rose: "Yes, but avoid copy and paste shortcuts"

As head of Content Marketing Institute’s end-user client consulting practice, Robert Rose is a noted industry expert and authority who has graciously shared insight for this column a number of times.

Robert and the CMI team counsel some of the world’s biggest brands, so he is very familiar with enterprise scale solutions.

Here is what he said:

“The short answer is, yes, there are ways to programmatically repurpose content across multiple networks. Many modern enterprise WCMS (Web content management systems) will do this for all the owned channels – including social media. Many will even dynamically present this content based on attributes that are appropriate for that particular channel or network. For example, I can write an article for the website, and have the CMS automatically post an abstract to my blog’s right rail, which links to a “short version” on a landing page – with a call-to-action for the “full PDF” after a signup. Simultaneously, it could post a version of that article to Facebook, a tweet to Twitter and so on and so forth. This is the best way to think about content re-use across owned channels – whether or not you use a sophisticated CMS system to do it automatically, or hand-craft it across the same.

There are also ways to automatically repurpose content across various hosted networks as well (I call these rented channels, even though they are not necessarily paid for). These include things like RebelMouse, or Paper.li or those types of things – where I automatically curate and aggregate the various things I’m sending out into the world to create a “portal” into my brand’s particular point of view. This, to me, is interesting and is certainly fairly effortless (as most rentals usually are), but your mileage will definitely vary here.

Finally, on the curation side, there are also tools like PublishThis, where you can use their “light content management tools” to add your brand’s particular (and hopefully unique) point of view. I like this – especially when brands take care to package a number of stories – because it builds a unique content platform that adds an opinion to what would otherwise be just an aggregation of links.

The key in all of this, whether it’s a curated or owned strategy, is that it’s re-purposing not just re-using. Inherent in its name, re-purpose means that the content is altered for a different purpose. So, to the point you very appropriately made, it’s not just copying and pasting – it’s actually taking the time to figure out how the content can be different for an alternate purpose – and then executing that.”

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Sex + Tech Themed Meetup Gives “Come to the Phone” New Meaning

The wind was blowing, the snow was falling, there was a NY Tech Meetup going on… and it had been way TV-14.png too long since I went to one, so I made a game time decision, scared up a last minute ticket, and attended last night.

Despite the bad weather, there was standing room only.  Perhaps people came out in droves because these events are consistently good; or maybe some were curious about the "sex+tech" track.

More about that later (and hence the "TV 14" rating of this post).  For now, I will say that the other demos were very cool, and reflected the increasingly hardware-driven nature of the tech scene these days:

  • Birdi is a smart air monitor that tracks air quality, fire and carbon monoxide fumes to keep you healthy and safe.  Here is a link to their IndieGogo crowdfunding campaign.
  • Uncharted Play showed off their SOCKETT energy-harnessing soccer ball; great for emerging markets, 30 minutes of play can provide hours of light.
  • Capti is very cool; they aim to get people to lift their heads up from smartphone screens via an app that reads  content aloud.  You can pick the voice (we heard many fun and amusing choices – male, female, accents, etc.) and download it from the iOS app strore.
  • The Cozy from Radiator Labs seems like an "only in New York" kind of invention, something that apartment dwellers can relate to. But it is also very cool – literally.  the smartphone-controlled radiator cover regulates temperature and eliminates those annoying blasts of heat that you sometimes get from radiators.
  • The Confide team demonstrated their disapperaing text message service via a hilarious sketch.  They go one better than SnapChat (which has been hacked, as one questioner pointed out) when it comes to protecting confidential communications: think Mission Impossible ("this tape will now destroy itself") for a paranoid,Snowden era.
  • ThinkUp offers analytics for real people, not companies. It was great to hear from social media/NY tech icon Anil Dash, who had the funniest line of the night.  He spoke about their business model (typically a forbidden topic at NYTM) and explained (as best as I can remember): "We have an unusual way to monetize; we build stuff that people  really want, and charge them money for it."
  • Lenddo showed off their platform that lets emerging market middle class use social connections to build their creditworthiness and access local financial services.

The sex track ran last, and was hosted by Cindy Parrot.  She spoke about her Make Love Not Porn initiative, and introduced the following vendors;

  • Down is an app company (for iOS and Android) that wisely rebranded from its previous name, Bang with Friends.  It gives you a way to tap your social connections, check out friends of friends, see which ones you might like (via a "Bangable index" which wins my prize for second funniest line of the night), and connect with secret admirers.
  • Vibease wins for best demo, in my book (their demo was live and clean, don't worry – but the YouTube video above will give you an idea of what I saw).  It is Siri meets Her meets… well, check out the video and the title of this post, and you will get the idea.  Sadly, it could use a better name as it sounds like an STD or medication IMO.
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