Retail Marketing: Tapping the Blogosphere to Drive Demand

The New York Times’ Small Business column had an article about how to get products on retailers’ shelves.  This caught my attention, insofar as I covered a simlar topic in my post Marketing with Social Media on a Shoestring recently.

The column offered a number of tips, ranging from suggestions to start small and local, to engage buyers, go to trade shows, consider a broker etc.  In the realm of social media, writer Eilene Zimmerman suggests tapping into the blogosphere so that buyers call you:

The best way to get your product onto a store’s shelves is to have the buyer call you because customers are asking for it. Those customers have usually read about it — or have heard about it from someone who has read about it.

Send your product to bloggers and ask for feedback to start building a relationship. If they get to know your product, they may write about it.

She goes on to cite a success story in the food products arena.

Posted in In the News, PR Tech | Comments Off on Retail Marketing: Tapping the Blogosphere to Drive Demand

Crowdsource Your Marketing Messages

The approach some companies take in developing marketing messages can seem like managed chaos: throw a bunch of people in a room, jockey for white board positioning and commence mud wrestling as the brainstorming begins.

People from different sides of the company can and should be involved. As with any type of corporate gathering, undercurrents of politics and agendas can taint the process, and where you sit in the food chain and the dynamics of personalities can play roles too.

Discussions about marketing messages inevitably get mixed up with bigger picture product strategy and positioning topics, and the very act of trying to find the right words can be a flash point for disagreement; there’s generally a lot of passion tied up in these things, ideally, anyway.

And then, the messaging stake is put in the ground, the messages are developed, and they sit more or less as is until someone wants to start the messy process all over again.

Just thinking about it for a bit made me think of how outdated this approach to messaging development is – it is insular and just too easy to be tainted by the curse of knowledge – that is people who are too close to the story lose perspective and can’t see it as others do (for more on the curse of knowledge, see Chip and Dan Heath’s great book Made to Stick: Why Some Ideas Die and Others Thrive and my post Building Better Memes).

I thought about this while reading an article about a client’s technology on a popular gadget blog. We had struggled with key messages leading up to a new campaign, and came up with ones we thought were good. But upon reading the article, I concluded that this blogger had really nailed it, with a fresh and interesting way of describing the tech.

The flip side of marketers losing control of the message is that we can use the crowd as an ally in message development.

Let’s face it, we are all in the attention game. Everyone wants their content and ideas to rise to the top. Although we can’t force people to adopt our messages, we can listen to the crowd – especially the voices that are skilled in the art of writing in ways that get attention – and use what we learrn tio inspire and inform our messaging development efforts.

Posted in Marketing, PR | Comments Off on Crowdsource Your Marketing Messages

Marketing with Social Media on a Shoestring: the Man with the Bacon Head

One of the more entertaining stories I heard at AdWeekMedia SocialMedia Strategies earlier this week Kevinbacon was  about J & D’s Foods, a company that has figured out how to compete against the biggest consumer packaged goods (CPG) brands by launching interesting products in record time with negligible development and marketing costs – all while having some fun, too.

Or maybe the fun is one of their secrets. And oh, yea, the marketing is pretty much handled exclusively with social media. Did I mention that a Man with a Bacon Head is somehow involved in all of this?

Shortly after arriving at the event on Wednesday I spoke with Justin Esch, a panelist for one of the upcoming sessions and a co-founder of J & D’s.  He started to tell me the story of his bacon-flavored products company – I more or less zoned out on this until I saw him eagerly waving the latest People magazine (they were in it) and talking about a bacon head.  This got my attention!

I was able to ask a few questions, and then sat in on his session (called “Small is the New Big”) to hear the full story.  How could one not want to hear about a company whose mission is to make everything taste just like bacon?

The challenge that J & D’s faced as a startup was that the CPG arena is dominated by big brands and big money.  For example, Kroger Foods told them that they should be prepared to spend $20 million to launch a brand in order to get product on their shelves. As Justin said “We were a little short.”

So J & D’s used size to their advantage, both in production and marketing.

He realized that they needed to do something ridiculous or scandalous to get attention. Part of this involved launching a series of attention-getting products.

J & D’s also got involved with cause marketing.  Justin had the idea of starting with something that costs almost nothing and turning it into a bigger value for a charity they teamed up with. They built a bust of Kevin Bacon made entirely out of bacon. Bidding started at 1 cent on eBay, and the head was eventually sold for over $4K.

J & D’s promoted the auction by pushing the story out through blogs, Twitter and social networks. Word spread, and big guns media came calling: USA Today, NPR, People, and Fox News, to name a few.

Justin seemed genuinely hurt when an audience member asked a question that presumed it was all one big joke and that they were all gag products. He pointed out that bacon salt is very real, as is bacon-flavored mayonnaise (“baconnaise”).

On the other hand, they did take things a bit far on occassion with gag products – e.g. bacon-flavored baby formula.  Also, the bacon-flavored sex lube fell flat because their primary demographic is women from ages 35-50 in the conservative “Southern U.S. bacon – mayonnaise belt.” The lube followed their introduction of bacon-flavored chapstick, a real product that earned a mention on the Oprah Winfrey show.

If you think it is a joke, consider this:  the company has gone from a garage to being in 25% of grocers in three years.

Jason’s advice to other entrepreneurs? Be nimble, and don’t be afraid to fail. Be honest about failures and be real with the people that you are trying to connect with.

Here are the questions I asked Jason before his session.

Q: So what did the real Kevin Bacon think about the bacon head?

A: He was pretty cool about it

Q: Do you compete with Bacos?

A: No, we want to own each category we compete in and do not have a salad topping.

Posted in Events, Fun Stuff, PR | 1 Comment

Wrap of Day 1 at AdWeekMedia Social Media Strategies

AdWeekMedia put on a great event in New York this week.

The agenda yesterday covered topics rannging from social gaming, to Facebook, boosting social media results for small businesses, and successful tactics of the mega companies and brands.

I learned a lot that is directly applicable to the world of tech PR.

You can read my partial summary of the event at Scocial Fluency, I will be writing more on this – too much gorund was covered to do it justice with just one post.

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Crashing Servers Part 2: Print Media can Ensure that your News “Opens” Big

In the movie business, they say a movie opens big when it is a hit and has a great first week at the box office.

So how do you get your news to open big?  On Social Fluency today, I write about the enduring power of print media. It is a good follow up to my post about Crashing Servers.

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Brains on Fire, a Great Read

The nice people at Wiley were kind enough to provide a review copy of the book Brains on Fire (click here to find it on Amazon), by Robbin Phillips, Greg Cordell, Geno Church and Spike Jones (no, not that Spike Jonze).

I get lots of requests to look at books, this one in particular intrigued me because of the title, and its subtitle/subject: "Igniting Powerful, Sustainable Word of Mouth Movements."

I have started to skim through it and it is very readable, and loaded with great information about ways to get people excited about products, ideas and brands.

Let me share an excerpt, the first paragraph, which sets the stage pretty well and made me want to read more:

Technology is a trap. A crutch.  The shiny new object in the room.  And while many people think it could be the answer to their prayers, we guarantee that it could also be your biggest detriment.  A lot of companies that concentrate all their efforts in the area of technology seem to take the human element out of the equation.  But the focus of business is not – and never should be – technology.  Rather, it always has been, and always will be, about people.  Living, breathing human beings with hopes and dreams, pet peeves, and a whole bunch of emotional baggage.

I read ahead a bit and found another great passage:

Movements Rely on Word of Mouth, where People are the Medium

Like it or not, your life is a marketing medium.  Sure, it's the clothes you wear.  The music you listen to.  The car you drive.  Your belief systemEven the words that come out of your mouth.  But you yourself are a vessel.  A vehicle that carries your hopes, thoughts, dreams and especially your experiences.

This is where word of mouth comes into play…

I will be reading and sharing more on this important topic.


Posted in Books, PR | 2 Comments

Crashing Servers and the Story of O (My Take on the TechCrunch Acquisition)

When it comes to blogging, I enjoy it but my life does not revolve around it. I do have a day job and am not trying to build the next media power house. Getting 2-3 posts out each week means that I write when I want to write, period. I am not competing for that next big scoop.

This is a long winded way of explaining why I am writing about the AOL acquisition of TechCrunch now, when it was the big news last week (I did tweet about it a few times then).

Some wrote about the symbolism of it all, and what this means for tech blogging and PR. Some said that they thought the buyout spelled the end of an era (see Scoble’s piece), and expressed concern that a once independent voice will now change, as it becomes a captive of larger corporate interests. Others wondered how the acquisition could change the world of tech PR.

Sure, TechCrunch is an important outlet for tech news. And Arrington has been very outspoken about PR, so it is hard to argue that this is not important, as it raises a number of questions about the future of the franchise and his role in it. But I continue to believe that this will not change the daily routines at tech PR shops all that much, or have any great impact on the tech companies seeking coverage and visibility.

I was reminded of the power of really big media by an article I read in the NY Times Sunday business section, about how a brief mention in Oprah’s O magazine meant rapid growth for a young company (the resulting traffic to their website crashed their servers). I thought about all of the conversations I have with friends and family that start out as “did you see that article in the NY Times…?”

These are just a couple of examples pointing to the importance of distinctive and strong brands in the media landscape in terms of driving conversations and generating visibility and buzz for the people and companies mentioned in their stories.

So, what are the equivalents of Oprah and the NY Times in the tech media realm? Does TechCrunch fit the bill? Is it server-crashing big?

I would argue that the tech media landscape is cluttered and diffuse, overall.

TechMeme is a tech new aggregation site that features the big and rising stories in tech. Its Leaderboard shows the news outlets that have stories featured on the site the most often. Although TechCrunch is indeed at the top, it has a relatively small plurality of 11.27%.

I think TechCrunch will continue to be important, and hopefully AOL won’t mess with this successful tech news site too much. But I don’t think the deal will change the daily routines at most tech PR shops, nor will it make or break most tech startups.

Posted in PR | 2 Comments

41 Free or Cheap Press Release / Content Distribution Sites

I am not necessarily a big fan of low rent news and article blast services.

Particularly when it comes to article submission sites, I have found that the articles distributed in this manner often wind up on marginal websites.  These may actually do more harm than good because context is everything, and I am not sure how it helps the brand or thought leadership efforts when an article gets posted on a spam blog (I am open to being convinced otherwise, and have tweeted requests for case studies, but so far there have been no takers).

However, I am sometimes asked by cash-contrained startups about these types of services, and have compiled a list of 41 (including pricing where applicable).  The list can be found on the Social Fluency blog.

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Axis of Eyeful: Apple Dominates Tech News, Followed by Google and Microsoft

Today’s NY Times reported on a Pew Research study about trends in tech news coverage.  The research shows that Apple dominates tech news, followed by Google and Microsoft.  According to the article:

A yearlong look at technology news coverage by the Pew Research Center’s Project for Excellence in Journalism found that 15.1 percent of tech articles were primarily about Apple; 11.4 percent were about Google; and a meager 3 percent were about Microsoft. The…study… assessed technology coverage by 52 newspapers, broadcast and Web sites from June 2009 through June 2010.

The article cited a source who attributed Apple’s domination to the way in which the company unveils products:

It’s not as if Microsoft lacks for public relations people. But Apple is especially effective at seizing journalists’ attention, said Amy S. Mitchell, the deputy director of the Project for Excellence in Journalism, citing the anticipation for new devices and Apple’s “very public way of releasing products.”

I am not surprised by the research, and think it illustrates the power of the brand, to the extent that in rare cases like Apple, this can make the usual PR tactics seem almost irrelevant – see my earlier stories about how Apple manages to stay in the limelight without following the conventional PR play book (Too Light / Too Heavy in PR and Fear, Loasthing and How to Keep a Secret at Apple)

 

Posted in In the News | Comments Off on Axis of Eyeful: Apple Dominates Tech News, Followed by Google and Microsoft

Taming the Content Curation Beast

It is not easy, keeping all those social media outposts populated with fresh content. Well, the job  just got a little easier with CIThread, which offers Content Curation on Steroids, as Paul Gillin called it.

CIThread makes it easy to trick out your various social media outposts – Twitter, your blog(s), Facebook, etc. – with related content from around the Web.  It is an excellent way to build thought leadership or news digest types of sites, and keep your social media forums fresh with related content.

I took a look at CIThread this week and posted a review on Social Fluency.  Please see below for an excerpt, and visit the link to read the full review.

In concept CIThread is rather simple and straightforward, yet for someone who knows how challenging what they are doing is, it is actually extremely impressive.  My eyes got wider as {I saw how] you set up CIThread to monitor topics from various Web repositories, train the system to understand which topics you like, and assign discovered content into various buckets – either for exclusion, publishing, etc.

The system apparently gets smarter over time about what types of content are appropriate and interesting for your social media outposts.

For every need I could conceive and question I had, Tom and Mike had ready responses:

  • Formatting of content for easy promotion to Facebook, Twitter and popular blogging platforms? Got that.
  • Easy management of search terms and topic threads? Yup!
  • Works with a range of indexes and content repositories? Uh huh
  • Metrics that show which content was popular and thus help with future selections? Yes it can!
  • Helps populate individual blog posts, and also enables publishing in news digest format? Check!

Moreover, all this comes at a very reasonable price – the service is hosted, and users pay a monthly fee based on the number of topic threads.

Posted in PR Tech | Comments Off on Taming the Content Curation Beast