HOLY CRAP!!! (Real Time News Power of Twitter)

It has been much talked about, but I got to experience the real time news power of Twitter first- hand last Thursday when that plane went down in the Hudson River.

I was in the middle of sitting in on a briefing with my colleague Bennie, a client and Mobile Radio Tech, a publication that ironically covers mobile tech for first responders.

We are located in Times Square, near the West side of NYC (and not far from the Hudson River).  The first inkling I had that something was wrong was when I realized that it was hard to hear the call because of the all sirens.   Sirens are not an unusual occurrence in Manhattan, but these were pretty loud and persistent.

It was not Twitter that first alerted me to the mishap, but a colleague who passed by my office.  I overheard him exclaiming that a plane had gone down in the Hudson River (and immediately flashed back to 911, that is how I first heard of planes going into the World Trade Center).

Suddenly, my Twitter seemed to come alive – some Tweets popped up via Twhirl, which seemed to relate to what was happening.

The first was from Peter Shankman, who lives on West side of Manhattan, his eloquent HOLY CRAP tweet was followed by comments from some other Twitterers that I follow.   One Tweet carried the link for the real time MSNBC video feed, which I tuned into.  I chimed in my 2 cents about the sirens via Twitter (see below for the actual details of the dialog).

Meanwhile, the briefing continued uninterrupted (we had it on mute so the sirens would not interfere).

This all unfolded in 40 minutes or less. As the call was winding down I saw the cliched  – but surprising and much welcome news "and no one got hurt!" via Twitter, marking an end (for the time being) of a very intense briefing and event.

Twitter5

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Your News Crystal Ball in Tech PR

Good PR is about being fast, smart and creative.  You want to get a sense of where the Crystal ball
media will go next, and be
there waiting and ready to help them build their stories, a step ahead
of everyone else.
Any good PR play book will attempt to do this.  Part of blocking and tackling in PR is calling the plays that anticipate the defense’s (i.e., media’s) next move. Pitching stories, not ideas means having the right stories lined up and ready to go.
But no one has a crytal ball, right?  No one can predict with any
certainty what news will break (unless it is your news, of course).
So, short of having that truly groundbreaking announcement, how
does one boost the odds of guessing correctly where the media will go
next?
Actually, you are probably already doing this without thinking too
much about it.  If you have been smart, paying attention to editorial
calendar items, getting to them early and anticipating the fairly
predictable stories, you are doing this.
Here are a few examples of obvious stories (that may or may not be
reflected in ed cals).  Just as surely as the calendar turns every year,
there will be year-in-review stories in December.  If you are in tech
PR, as I am, you will observe end-of-year awards and “best of” stories,
and what worked and what flopped in certain solution areas.  You will
see broad stories about technologies that broke through and those that
came up short.
Ever pitch your employer or client’s participation at a trade
show?  Doing this is generally based on the fairly good odds that
certain segments of media will be writing show round-up stories.
Aggressive, fast and smart PR teams will anticipate these types of
opportunities and go after them far enough in advance to make something
actually happen.
“Got it!” You say.  “Nothing new here, just PR common sense.  What about that crystal ball?”
While I unfortunately can’t help you tell the future, I can share
some additional ideas for anticipating where the media will go next.
Here I am thinking about the major stories that affect news
coverage across beats and different types of media.  These stories may
or may not be tech related.  And in most cases your client will not
play into the headline news and first round of stories (actually, that
is a good thing if it is negative news).
But every major story creates ripples of follow-on coverage as
long as the news remains relevant.  Media outlets compete to stay one
step ahead and bring to light new info and fresh perspectives.
Similarly, the tech media and bloggers will be looking at tech focused
angles.
Why not make a friend out of a reporter by helping him or her find
and break that next hot story, ahead of the rest of the media pack?
Part of PR planning and brainstorming should be taking this into
account and determining if your employer or client may have some kind of
play in these areas.  This means discussing the idea with stakeholders,
and then – if it is a go – getting ducks in a row as far as assets that
can help the reporter build the story (e.g. executive commentary,
customers, friendly third party influencers).
This all may sound very abstract, so let me provide some specific
examples.  First I will cite the headline news, followed by the types
of stories and technologies that could have a play in follow on
coverage:
NORTEL bankruptcy: Impact on telecom equipment market and customers, convergence, telecom vs. enterprise networking and switching equipment

Banking and broader economic crisis: Risk management technologies

Obama inauguration and other major “pop-up” events: security solutions and mobile / wireless communications infrastructure
Posted in PR | Comments Off on Your News Crystal Ball in Tech PR

Enterprise Reporting for Dummies

The No Train, No Gain (inactive) site website – a training resource for journalists – has a page on enterprise reporting, a sort of “how to” guide that I thought my tech PR readers would find interesting.   I first saw this in The PR Practitioner’s post (inactive) about dealing with reporters.

It seems to me that reverse engineering the piece can help tech PR folks who wish to have a better understanding of the realities of an enterprise reporter’s job (this assumes, of course that the article reflects widely held views and best practices.)

The article seems to be written for editors of daily publications.  Its main points are :

  • Give reporters more latitude in covering the enterprise, covering tech is not like covering general news.
  • Let them go where the story takes them

There is often the debate in PR about which relationships can be most productive to cultivate: is it the beat reporters, or their editors – those who arguably have more clout at a publication?  The gist of the article is that editors should respect the specialized knowledge and news instincts that enterprise tech reporters (ideally) have.

Here are some excerpts:

Let the reporter manage her/his beat. Are you really listening
to what the reporter is telling you or are you coming up with your own
ideas? Before you start taking over your reporter’s story, listen. This
is not to say you can’t help shape the story. But the reporter is out
on the street, working sources, noticing trends. Let them take the lead
on the enterprise.

Don’t
hold your reporter to their initial angle if they’ve learned something
different.

Don’t force
them to commit until you’ve given them time to get into the subject.
You and are your reporter should be talking about the story all along
the way, and eventually you will need to focus, but try to give a little
latitude at the front-end.

Let the reporter decide deadlines for the
enterprise story.

Every meeting
does not a news story make.
This goes along with the above. Don’t
penalize reporters by making them write a story from a meeting that
didn’t yield any news.

Posted in Tech PR | Comments Off on Enterprise Reporting for Dummies

Copywriter’s Alchemy: Turning Mud into Gold

At a dinner party over the break, the husbands retired to the living room after the meal and sat in front of a cozy fire while the wives continued chatting in the dining room.

The conversation amongst the men turned to baseball.  We discussed the high price of ball park tickets (which are getting higher in NY with new stadiums), and the unfairness of it all.  Even people who earn a good income can feel stretched by what it costs to take the family to see a game these days.

At some point our host brought up the topic of Blackburne mud.  Others seemed to know what this was.  I am not the biggest baseball fan, and had never heard of it.

As Paul, our host explained, it is an exclusive kind of mud that they use in major league baseball to condition the playing balls, which otherwise would be too bright and shiny from the new leather.

Paul became very animated while explaining all this, and went and fetched some Web pages he had printed on the topic.  He started reading and I quickly became transfixed by the story.

It was about one outfit that is apparently the primary source of rubbing mud for Major League baseball.  "What," you ask.  Why was this particular brand of mud so special?  And what was the reason to rub baseballs in mud again?  Of course, I had the same questions.

I am sure I was softened up by the great food, drink and warm company.  Perhaps the fact that I had watched There Will be Blood – another "turning mud into riches" story (in that case the mud foretold the presence of oil burbling beneath the surface of the land) – influenced me and contributed to my interest in this story.

But damn if the copy he read from the company's website did not make me want to go out, buy some mud and subscribe to a Lena Blackburne Rubbing Mud IPO.

I smelled a great story and blogging topic.   When I got home, I looked it up and saw that others have been there first (see this CS Monitor article – The Dirt on Baseball – from 2005).  It sure is not easy to be the first to write about interesting stories these days.

Anyway, I know that readers of this blog include marketers and copywriters, so I thought that I would share it anyway, and include this link and some excerpts of great marketing copy on the subject (their text is in italics below).

Enjoy!

P.S. After reading from the Web pages and answering my questions, Paul scurried around and found two baseballs.  One was spanking new and the other had been treated with Blackburne mud.  Indeed, the former looked bleached white, kind of cheap and hard to handle.  The second had a rich hue and conditioned skin – of course this one had been treated with the mud.

How it All Began

Any knowledgeable baseball
fan will tell you that the big league baseball teams never use brand
new baseballs in a game. They're too shiny to play with. So, what do
umpires use to prep the balls and dull the shine? New Jersey mud.

For
nearly three quarters of a century, a special variety of Jersey muck,
Lena Blackburne Baseball Rubbing Mud, has been removing the sheen from
baseballs for just about every professional baseball team in the
country.

It all began in 1938 when an
umpire complained to Lena Blackburne, a third base coach for the old
Philadelphia Athletics, about the sorry condition of the baseballs used
by the American League…
Something was needed to take off the shine but not soften the cover.

The Blackburne "Secret Sauce"

Blackburne took on the
challenge. Next time he returned to his home in Burlington County, he
checked out the mud along tributaries of the Delaware River until he
found some muck (the whereabouts of the mud hole is still a dark
secret) with a texture he felt would do the job. Taking a batch to the
Athletics' field house, he rubbed some balls with the stuff. It worked
like a charm! What's more, it had no odor and didn't turn the balls
black.

Soon the entire American
League was using the amazing gunk. Later, the National League took to
using it. Before Blackburne's death in the late 50's, his baseball
rubbing mud was being used by every major and most minor leagues in the
United States…

How it Works

Does [founders' son-in-law and current owner] Jim Bintliff wave a
magic wand over the mud during the winter, or add some mysterious
ingredients to it? That too is a dark secret. He'll never tell. What
counts is that the muck, described as resembling a cross between
chocolate pudding and whipped cold cream, really works! Other kinds of
mud and even mechanical methods have been tried to de-slick baseballs,
but they couldn't make the grade.

So, when the umpire yells "Play ball!" rest assured, good New Jersey mud will be part of the game.

Posted in Fun Stuff | Comments Off on Copywriter’s Alchemy: Turning Mud into Gold

The Revolution will be Tweeted (“Your Nation has Been Disgraced on Twitter!”)

My news radar has been tuned to “Twitter + PR” for some time now.   As this blog has maintained, Twitter is quickly being co-opted by forward thinking communications professionals everywhere.

It is only a matter of time before your client asks about this service.  Why not get smart about it now, by perusing some of the related links in my recent posts?  Better to be proactive than blindsided.

It is absolutely nothing short of amazing, the buzz this service is getting (I suppose I have added to the cacophony), and the speed at which an ecosystem is developing around it.  I recently switched smart phone platforms and got a Blackberry, in part because one of my colleagues showed me his phone that was equipped with Twitterbery – an add-on application that integrates Twitter with the Blackberry (OK, yeah, I know, Twitter works with many if not virtually all cell phone devices and I am probably the last person in the universe to get a Blackberry – Twitterbery is an elegant implementation, though).  A second reason for getting a BlackBerry – I got tired of watching the top of my wife’s head, as she constantly sits hunched over the device deep in Blackberry Prayer mode.

There are similar services, and others which arguably do much more – e.g. FriendFeed – so why all the thunder for Twitter?  Better memes, I suppose: the name, variants and experience are captivating.

Speaking of memes and variants on the word Twitter, one can’t talk about Tweeting and revolution (I mean real Revolution, the blood and guts variety) in the same breath, and do this with a straight face, right?

Yet if it is not quite revolution – after all they are the Goliath in this case – I just learned that one nation, namely Israel is currently using Twitter as a war time communications tool.

Previously, I had observed that the Israelis are using some pretty advanced communications tactics in their latest confrontation with Hamas – using YouTube and blogs to bring their case to a global audience, for example.  I opened up the NY Times on Sunday to also learn that the Israeli consulate had conducted a news conference on Twitter.

Please see this link to the story.  The article included a partial transcript, and it is kind of surreal, the way it reads, as Twitter’s 140 character limit mandates abbreviations, and the real-time nature of the event caused improvising and perhaps some errors / sloppiness.  A quick read could easily be mistaken for the text messaging conversations your kids have, until you look closer and realize that the interchange is about matters of life and death.  An excerpt follows:

backlotops: 1 side has to stop. Why continue what hasn’t worked (mass arial/grnd retaliation)? Arab Peace Initiative?

israelconsulate: we R pro nego. crntly tlks r held w the PA + tlks on the 2 state soln. we talk only w/ ppl who accept R rt 2 live.

shahidkamal: Your nation has been disgraced on Twitter. This inverted Nuremberg Trial will not rescue your image.

israelconsulate: the point of this was to hear what ppl say and to share our POV with fellow twitters.

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Catching up on things: Social Searching & Graphing Tools, etc.

It has been a nice couple of weeks, relatively quiet at work and the long weekends rounded out the year and softened the impact of launching into 2009.  I used my days off as an opportunity to relax, spend time with family and friends, and catch up on reading.

My oldest daughter, who turned 16 in December and wasted no time in getting her driver’s permit (I mean literally no time, we went to DMV on her birthday) used her school recess and my availability to get in more than her fair share of driving practice with dad (that is my domain as the wife gets anxious in the car).  I looked in the mirror this morning, and it might be my imagination but I think I have a few more gray hairs as a result of this.

I also took a refreshing break from blogging and Twitter. I did do quite a bit of reading about social media however – there is no other way to keep pace (let alone push the envelope) than to stay informed and see what works best.

The following are a few articles I ran across, found helpful, and want to share:

The Online Marketing Blog had a great post on social search tools.  Links for the sites referenced provide an excellent addendum to my post on conquering info sprawl.

Mashable had a great article How to 2008: How to Do Almost Anything with Social Media.  You can forgive them for overreaching a bit – e.g., it doesn’t tell me how to walk my dog or prepare my taxes with social media, but otherwise is a great collection of “how to” articles.

The compilation led me to a number of gems, e.g. one article outlines a tool called TwitterFriends that analyzes your Twitter social network, provides all kinds of useful metrics, and actually generates a Twitter social graph.

Mine looks anemic (not taking away anything from the few connections I do show).  I guess I need to get to work on building my Twitter network.

Another discussed a tool called Twollow (inactive), which automates the process following people who tweet key words that you specify (up to five terms are allowed for free).

Posted in Reading Files | Comments Off on Catching up on things: Social Searching & Graphing Tools, etc.

PR Predictions and Advice for 2009

PR to Thrive in 2009

Newsflash: Venerable Press Release Crushes Naysayers

Unlike many others, I am looking forward to good things for PR in 2009.   True, traditional media and even online media are struggling (the latter, based on ad spending, anyway). And the continued growth of social media is forcing us to re-evaluate our roles like never before, adapt and in many ways redefine ourselves.
I believe that, just like in the world of media, there will be a shakeout, and those who can’t adapt will wither.
Those who can adapt will find a world of opportunity.  No one knows for sure when we will turn a corner in the economy, most signs point to an extended downturn.  Certainly, the early part of 2009 does not look encouraging, and it may not be until late in the year or 2010 that we come out of this.  It might even go on for years.
PR has proven to deliver outsized returns relative to other forms of marketing – studies have shown this.  So it only makes sense that the budget buzz saw that is wielded in tough times will first target other much larger marketing line items.
In fact, money might shift from advertising and direct marketing to PR if we prove that the ROI is there.  Demonstrating ROI will become critical no matter what your perch is in marketing.  In PR, this will be our only hedge for those clients – primarily startups, many in tech – that have placed all their marketing eggs in the PR basket and have few other marketing-related expenditures to cut.
I am unconvinced about reports of the death press release.  It does not seem to me that the volume of press releases is diminishing.  I haven’t looked at the numbers, but I bet the press release distribution services are enjoying a healthy amount of traffic.  And why not? Press releases continue to provide an excellent value.  They are an enduring institution. Press releases are the thin line separating news from pure marketing – they provide a veneer of respectability, and continue to be the stimulus for much online discussion and debate.
If you have a good story and can express it in a way that is comprehensible, interesting and resonates (I know, big “ifs” as there is much marginal press release content) you can launch a release and justify its cost at just about any budget level: there is increasing value to be gained as you move from freebie and low cost wires, to major wires, to paying extra for the PR “elbow release” required to move beyond sending and praying and get real editorial coverage.
I was reminded of the utility and cost effectiveness of press releases during a weekly PR call with a client.  She remarked that they would no longer advertise routine updates and events and instead use press releases to get the word out.
[A caveat to all this is that shifting too much away from other forms of marketing does not benefit anyone in the long haul – less ad spending means weaker media, and it is important to have a good mix in your marketing]
The search engines prioritize information that is carried in a press release wrapper.  That is why I am unconvinced of the value of a social media release (SMR) that is published, rather than distributed, and is somehow supposed to be optimized to spread virally on social networks.
SMRs are more effort to create and take more time to navigate.  Shortened attention spans these days place a tremendous premium on information that can be understood and acted upon quickly.  The laudable goal to  make press releases more engaging, informative and sharable is at odds with ways information is indexed by search engines and found online, and consumed once found.  The complicated nature of SMRs is at odds with the need to be agile in communications.
In 2009 I think the major news distribution services will get better at handling the Web 2.0 accoutrements found in SMRs, and will continue to have an advantage in distribution.  So my advice for 2009 is to issue releases through wires and leverage blogs to amplify the news (search engines also give priority to fresh blog posts).
PR has generally been about conversations and words.  Here we have an advantage over advertising, when it comes to social media.  Yet, in the online world, mutimedia rules, giving an advantage to shops that leverage various types of media and can be entertaining – traditionally the strong suit of advertising.
Look to the forward thinking PR shops to get better at Web development and multimedia, and ad agencies to get better at copy and conversations.  Both will strive to find new and innovative ways to directly engage consumers through various types of websites, social media and social networks.
The drive to prove ROI, and the changing nature of the online world will drive innovations in Web metrics and PR measurement.  Measurement will need to catch up, and become more about real time interactions and engagement, and integration with closed loop marketing systems.
Thos who can master social media and its rapidly evolving mores will reign.
Those who can do the same while proving ROI will reign supreme.
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Bernie Madoff, Scoundrel and Master Brand Builder

Last Friday’s post was about Trust, namely trust and corporate blogs.  I continue with the theme of trust, this time within the context of word of mouth (WOM) marketing and brand building

You can call Bernie Madoff a lot of things.   I look at him smirking on TV, seemingly bemused by all the attention, and feel like clobbering him.   He really screwed a lot of people, and I agree with everyone who says he should be drawn and quartered in a public square, instead of banished to his bedroom in his mansion without dinner under house arrest.

Yet as a marketer I can’t help but appreciate that the debacle is also a reminder of the power of word of mouth marketing and the enduring strength of brands.

Bernie Madoff was rich and controlled tons of money but in terms of the image he was a little guy – his name was not a household one.   He did not do overt marketing or Super Bowl ads.

Instead, he marketed through his immediate and extended social networks. Because he took people out on his boat, which was ironically named Bull, and spread the word through his country club network and amidst NY and Palm Beach, Florida society.

He cultivated an aura of exclusivity, using classic buzz-building techniques that leverage snob appeal and get people to line up for access to a scarce commodity.   He built a mystique, knowing that saying less sometimes does more.

The strength of the brand was such that no one questioned what in retrospect now seems pretty obvious.

Everyone knows that the market frustrates attempts to do what Bernie claimed he did, namely generate predictable returns over long periods of time.   Sooner or later all gambits fail, as market conditions change or people figure out what you are doing and replicate your strategy, and in doing so in large enough numbers, eventually take the wind out of it.

So how could Madoff fool so many people for so long?  How could he thrive and get money from institutional investors when there is supposed to be controls, government oversight and due diligence?

This gets back to the brand of Bernie Madoff, built on his status as a pillar of the community, former NASDAQ chief, and philanthropist.  Bernie was safe.  Bernie was trusted.   You are in good company when you invest with Bernie.  Central to the scheme was the predictability and moderate rate of the returns.   The returns were consistent but not so flashy as to really cause lots of scrutiny.

Predictability, steadfastness and reliability were baked into the Bernie Madoff brand, he took it to the bank and took his investors down in the process.

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Conquering Information Sprawl in Tech PR

The NY Times had a nice roundup of tools and strategies to conquer information sprawl last week, Staying Informed without Drowning in Data, by Jenna Wortham.   At the end of this post I list the links of the various websites and tools mentioned.

In the fast-paced world of tech PR, there is no greater imperative than keeping up with the buzz of the day.  The article made me reconsider my own techniques for staying up-to-date.  So, I thought it would be  interesting to explore this topic and share my results in a series of posts.

The exercise involves evaluating the available information sources, matching these up against needs and then figuring out a way to manage the flood of information.

In terms of sources, there are the online counterparts of traditional media brands, online only news media, blogs, sharing and bookmarking sites such as Delicious and You Tube, social news sites and micro blogs.  This is how things break down at a high level, of course there is tremendous variety in each category.

As far as information appetite, the types of information that I like to track (on a business level) include:

  • Media, blog and micro-blog mentions of my clients and their competition
  • Media, blog and micro-blog discussions of related trends and topics
  • Topics that are being buzzed about, the rising stories
  • General business and political stories and trends

Further, it is good to be able to go beyond the headline and main story and explore chatter in the various blogs, forums and comment threads (why not throw newsgroups and email lists in for good measure)?

There are fee-based services that can provide help in collecting and filtering information, ranging from those that got their start focusing on traditional media and in varying degrees have expanded to include blogs and online media (Nexis, Factiva, Meltwater) to those that specialize in monitoring online media and conversations, such as Radian 6 and Buzz Logic.

The latter category would seem to be pretty much a requirement in terms of doing a good job tracking online media and conversations if you are working with larger companies and well known brands; in which case you need something that is “industrial strength” to wade through all of the mentions.

For this series I will focus on the freebie services and strategies.  I start by listing the ones mentioned in the NY Times article, which included a bunch that I have not worked with.

I list them under the categories cited in the article:

Social News and Bookmarking Sites

Digg
Reddit
Propeller
Delicious
Mixx
Newsvine

Meta Social News Sites

NewzNozzl

Stories from Selected Sources

Addictomatic
Yahoo! Buzz
BuzzTracker

Buzz Feed

RSS Feed Readers

Blogging.com  list of RSS readers updated for 2017

FeedDemon
Google Reader

RSS Filters

ReadBurner
RSSMeme
LinkRiver

Digitized Newsstand

Tabbloid
Feed Books

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Why People Don’t Trust Corporate Blogs and What to Do About It

There has been some buzz about a Forrester report’s  conclusion that people do not necessarily trust corporate blogs.   A number of tech PR agencies have chimed in, and there was an article just yesterday on IT Business Edge about this.  It said:

According to a blog post from Forrester analyst Josh Bernoff, just 16 percent of folks who read corporate blogs say they trust them.

To me, the issue of trust and corporate blogs seems almost besides the point.

I mentioned awhile back that people trust blogs more than traditional media.   This has been supported by studies, one of which I referenced in that post.

If traditional media are seen to have veiled conflicts of interests, there is no ambiguity with corporate blogs.  They are written by people with an obvious commercial interest and axe to grind.

Does that mean a corporate blog is necessarily a bad idea?  I have always maintained that “corporate blog” is an oxymoron because when a blog is underwritten by “corporate” this means that you generally will get some party line.  People tend to want to listen to and believe the truly independent (if there is such a thing) voices.

Yet corporate blogs can be a good thing to the extent that they put a human face on the company.   Blogs tie in with the social media-driven ethos of transparency.  They can be great sources of information provided that they are not run like old style PR and marketing mouth pieces.  Particularly for certain industries, where people want to learn and stay attuned to specialized knowledge that a vendor’s employees may have, a corporate blog is still a very good thing, even though in the grand scheme of themes they are not the ultimate harbingers of independent thinking.

Better yet is to encourage the individual voices within your organization to speak out in social media, within certain guidelines of course.   Their corporate affiliation is part of their personal brand.   Their specialized knowledge and efforts to communicate in the social media sphere make them ambassadors for the corporate brand.

Posted in PR Tech | 1 Comment