Art of the Tech PR pitch: Pitch Stories, Not Ideas

I am following up my post about the importance of narrative in press releases (Social Media Release: What’s the Story?) by imploring my fellow PR practitioners to pitch stories, not ideas.

Amidst all the changes that are rocking our profession, the pitch is still very much alive and well. True, there are more places than ever to launch your own content.  But until you or your clients are A list bloggers, or you have your own MSM soapbox, your success will still to a large part depend on your ability to get others to write about your product, service or cause.

Whether you are pitching a blog or a traditional media outlet, it is important to be intensely aware of what makes a good story on the forum of choice.  What are the topics and tone of their preferred stories?  Do they have any special sourcing requirements? Favor small companies or powerhouses? Focus on tech, consumer, B2B, etc.? Run news, features, reviews, commentary, analysis, etc.?

PR when done right is all about creativity and ideas.  And it is great to hear about all the nifty angles that can tie in with a product or service.  It is truly exciting to be in a room full of eager professionals, brainstorming ways to transcend mere flogging of news releases with proactive story idea generation.  But remember, at the end of the day our media customers are looking for stories, not just clever ideas.  The top tier outlets have no interest in cute ideas that are thinly veiled product pitches.

So, when you are working on your pitches, go beyond all the interesting things that can tie in with your product or service.  Think about what the outlets of interest look for in stories.  Go beyond pitching ideas and angles to pitching stories.

This means, for example moving beyond a product-centric pitch to making sure you have users lined up and ready to deliver interesting anecdotes and talk not just about technology but about details of interesting applications of technology.  It means having other third party sources, e.g. analysts, who can add color or validate your story.

Having not just the idea, but all the elements needed to support your story lined up in advanced – and going in with a high degree of confidence that such a story meets the needs of the publication or reporter / blogger of choice – will improve the chances that coverage happens, and that the resulting story is in line with you (and your client’s or employer’s) expectations.
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Some thoughts on 2007 and what lies ahead

As the year comes to an end I thought I would share some fairly random (but hopefully coherent and interesting) observations and ramblings that have been on my mind.

The fractionalization of media and information continued unabated in 2007.

It would be great to believe that the bounty of social media threw off more light than heat, and resulted in a truly efficient and rational marketplace of ideas – one in which the worthy stories received sufficient attention and benefited from crowdsourced reportage, and in which stories that might not have previously had a chance were aired.

Some of that may have happened, but there was an awful lot of "heat" thrown off as well.  We have a reality in which it is hard to find the winners.

With democratization of media, the vaunted fourth estate is eroding as a separate and esteemed institution.

It is true that more people than ever can have their voices heard, but the flip side and unavoidable reality it that there is so much din; who is really listening and can they hear you above the noise?

Thus, people and companies who seek to make news and promote issues, products and services have a hard time figuring out the impact of their messages when attention is so divided.

What, really, is the value of a minor mention these days even if it is in a major traditional media property or blog? 

 
It seems that in this attention driven economy, the attention rich got richer and vice versa.  The "big" stories received outsized coverage and attention while everyone else fought over the remaining crumbs.
 
Perhaps then, the winners were information consumers?  In some ways yes, although it is arguably getting harder rather than easier to find the right information and vet sources.
 
It will be interesting to see what comes out of this Petri dish in the coming months and years.
 
The companies that can figure out how to help people make sense out of info – to gather info, sift and separate the good from the bad – and do this well – will be successful.  Indeed, we have seen the rise of meta sites like Digg, TechMeme, StumbeUpon and PopURLS, among others.
 
I also feel that we are in the early years of the rise of social networks as the killer application – a space that which will continue to grow, eventually subsuming other areas like media, search, marketing and even make headway in the enterprise, giving rise to social applications.
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NY Times vs. Blogs vs. Wikipedia

The Workbench blog has an interesting post about a bet made five years regarding Google searches of the top news stories of 2007: would NY times or blog sources rank higher?

Rogers Cadenhead writes:

In 2002, blogging evangelist Dave Winer made a long bet with New York Times
executive Martin Nisenholtz: “In a Google search of five keywords or
phrases representing the top five news stories of 2007, weblogs will
rank higher than the
New York Times’ Web site.”

Today, Associated Press editors and news directors chose the top 10 news stories of the year, which makes it possible to determine who won the bet.

He goes on to list the stories, and the results:

So Winer wins the bet 3-2, but his premise of blog triumphalism is
challenged by the fact that on all five stories, a major U.S. media
outlet ranks above the leading weblog in Google search. Also, the
results for the top story of the year reflect poorly on both sides.

In the five years since the bet was made, a clear winner did emerge, but it was neither blogs nor the Times.

Apparently, the real winner was Wikipedia.  The post and ensuing comments contain lots of interesting analysis and make compelling reading.

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WSJ “does” PR (A kinder, gentler outing)

My Fusion friend and colleague (and all around brilliant PR pro) Suzanne McGee pointed out a
couple of PR-related WSJ items a little earlier this week.

One was a prominent piece in the print publication (“Are Your Clients Happy Now, Mr. Brabender?”) about an interesting character, who seems to be like the Broadway Danny Rose of PR (for any of you who remember the Woody Allen movie of the same name about the talent agent with poignant and off-the-wall acts.  Actually, I used to joke with my friend and former Fusion PR colleague Emilio Dabul that he was tech PR’s BDR).

Overall a fun and mostly positive piece, although Barry Newman, the reporter points out some numbers that I can’t believe are accurate:

“It’s a crowded [field]…The Bureau of Labor Statistics counts roughly 100,000 Americans in journalism but 235,000 in public relations, most of them in big organizations. But technology has not only given rise to mobs of small shops between the coasts, it has also turned the humdrum news release into a reviled variant of spam.”

It is hard for me to believe that the PR field is so crowded (given how hard it is to find good people), and that there is such as disparity with the number of journalists.  Ah, well, not all PR is media relations, and the definition of “media” is changing, with the advent of social media.

The reporter mentions spam to introduce the idea that a Danny Rose type like the cited Brabender “needs a gimmick”  to rise above all the other pitches.

On the subject of pitch spam, for anyone who followed the Chris Anderson debacle,  in which the author of Long Tail outed so called PR spammers (see my post on the topic, Wrong Tail Fiasco), you might be interested in this item that appear online this week in WSJ Independent Street blog, in Laura Lorber’s post How Not to Pitch a Reporter.

She wrote:

“While email correspondence has become part of a journalist’s job, a pitch that’s personalized and sent with my needs in mind is bound to have a much greater chance of getting consideration. Most unfortunately fall far short of this ideal, and our experience isn’t too far from Mr. Anderson’s. Some even make it to a ‘PR Hall of Shame’ that a reporter’s assistant set up in a visitor cubicle here, a wall plastered with email print-outs of the worst of the worst pitches.”She goes on to cite an example using a real pitch, with the changes the names (to protect the clueless).

She got lots of comments you might want to review.  Also, you might want to check out WSJ Small Business Link – the focus this month is PR.  It looks like they are doing a reader survey on the subject.  Hopefully, they will share the results.

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Avoiding “Post and Pray” Syndrome

In the PR days of old (anything prior to a couple of years ago or so) there was a phrase that described one of the less imaginative tactics of the era.

Called “Send and Pray,” this involved throwing your press release over the newswire and/or email distribution transoms and hoping (praying) someone would take notice and post the thing, or actually even write something about it.

As many (including this blog) implore our fellow PR practitioners to wake up and smell the social media PR coffee, we need to remind ourselves to avoid Send and Pray’s analog for these times: the Post and Pray syndrome.

With all the new interactive and user-generated tools around us, it is easier than ever to post content, whether it be on your own blog, client’s blog, social network, corporate or agency blog, Wikis, YouTube, etc.

It is all too easy to walk away pleased with yourself after finally blogging, commenting on blogs, etc. – but how do you make sure someone will read it? Or, more important, that the right people will see it (and, ideally link to it, and write / cover / talk about it)?

Part of PR growing up was developing tactics to help us do better than send and pray – to make sure we got through to the right people, rose above the noise, and in the end, that coverage happened.

These days, getting attention for your Web content is not the same at all as getting a reporter to cover your news. No question, there is some overlap – despite the increasing automation of news selection and editing (e.g. Google News does not have a human editor) – mere mortals still play a very important role in elevating and validating your news.

So effective media relations, online media relations and increasingly blogger relations count. But there are also ways in which technology can either work for you or against you.

On that note, I thought I would offer some practical tips encompassing both technology and the human factor by starting a series of “Avoiding Post and Pray Syndrome” topics. We’ll start with the basics. Where it will help I will cite sources for ideas covered elsewhere. I will whenever possible try to temper this by adding information gained from first-hand experience.

The SEO, Metrics and Pinging Holy Blog TrinityGoogle implores people to write for people, not search engines, saying that they will take care of the rest. Unsurprisingly, a lot of businesses don’t have that much faith in Google to deliver. It is for that reason that an SEO specialist like Just SEO might be called in to help.

All kidding aside, it is a fact that the way you write your copy can have a very real impact on how visible it is to the search engines, and the position of your Web content in the SERP, or search engine results page (see NY Times writer Steve Lohr’s article from last year, This Boring Headline is Written for Google).

One of the unavoidable facts is that there is more competition than ever for attention, and more places to go for info. So you help yourself tremendously by writing well, and being interesting. This may seem obvious, until you realize that what may pass for good writing in a press release is not the same kind of writing that works well in the blogosphere.

Before anyone reads your content, they have to first know that it exists. And more and more people are first becoming aware of new information through search engines, search engine alerts, and by filtering information from RSS feeds via keywords. So, whatever you are writing, if it is destined fror some online destination you are well advised to make sure your content not only reads well for humans but also reads well for the search engines. What does this mean?
Google and others are constantly tweaking their algorithms, so what works well today may not work so well tomorrow. SEO is a whole art and science unto itself that is beyond the scope of this post.  Suffice it to say that you would take a different SEO strategy for optimizing something relatively static, like a website homepage, than you would for something more ephemeral, say a blog post or press release. SEO strategy should also change depending on the niche of the business.When it comes to the latter, things, that PR people normally focus on – the news, hot topic, observation or analysis of the day – SEO typically involves making sure your content has the right keywords, and right density of them in the right places (e.g. the keywords should appear in the headline of your release, topic of the blog post, and even in the URL of the link to your info).

Please refer to the this great (if a little dated, still quite relevant) MarketingProfs article:

How to Optimize Your Press Releases for Search.The keywords you choose for SEO should be driven by an analysis of which keywords do a good job of describing your content, product, service etc. and at the same time map to how people are filtering, or searching for info.

One of the benefits of Web 2.0 is that there are more places to go than ever before to study and analyze the use of keywords. So called folksonomies (Wikipedia definition) show how people are labeling and organizing information on social bookmarking sights. There are a number of sites that allow you to plug in keywords and find out how many people have been searching on the various terms. BlogPulse even lets you map and compare your choice of keywords.The following sites are just a start, but offer a number of good places to analyze keywords

Google Adwords
Of course, where you post your content (and where else it appears after it has been posted by you) can have a dramatic impact on how the search engines rank it. The very act of posting on a blog, or sending a release over the wire can help, because Google gives some extra “juice” to timely or news-oriented content (I have noted from tracking the traffic trajectory of my blog posts that there is a rapid fall off of the news “bounce” effect).
If you are trying to get your information out through blogging, make sure the blog supports pinging – a mechanism that automatically alerts the search engines when your blog has new content, and thus helps to shorten the time it takes for your content to be indexed by the search engine.
To tie it all together in a feedback loop, Web analytics will let you know how many people are visiting your blog, which pages they are visiting and spending the most time on, what sites (and in some cases, geographies) they are coming from, and what search terms they are using to discover your content. I have found that StatCounter works well, as do the metrics provided by Typepad (the platform for this blog). I will soon be checking out Google analytics, and will let you know how that goes.
Analytics are critical for analyzing what works, and will steer you toward improvements that you can make for your next blog post so that you avoid “Post and Pray.”

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Flack’s Revenge is Opening up to Developers

I saw LinkedIn’s news which closely followed similar announcements from about ten other sites, and that does it! Yes, I have decided to open Flack’s Revenge to developers.

Some may dismiss this as a blatant PR move.  Well, I am in the PR profession, so this is hard to argue against.

Yet it really is more about becoming more mashable and integrated with other social sites.

Developers with skills in APIplex (said to have APIplexy) will be able to access my various resources and connect them with their sites of interest.

You will be able to repurpose my vast library consisting of perhaps two-three deeply incisive posts per week over the past year.  You will be able to really get into my guts and mind meld my various RSS, Atom and Neuron feeds.

I may actually enjoy all this, although I am really very ticklish, so please take care not to overflow my buffers or flood my caches in the process (and please do remember to close up my ports when you are finished).

It is a bold move, I know, some might say quite foolish, as I am doing this all outside the embrace of Google Open Social.

But I feel the butt of the long tail is solidly behind me, and look forward to a robust Flack’s Revenge ecosystem as the mashup Gods smile down upon me and my blog.

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If it Ain’t Online, It Ain’t Worth a F**K!

When I was in college back in the early 80’s, and the punk movement was in full bloom, there was a record company that some of my favorite bands where part of.

Called Stiff Records, they had the feisty tag line: “If it ain’t stiff, it ain’t worth a F**k!” Well, you can fill in the rest.

Simple and elegant, the slogan was a delight for both both brand marketers and punsters.   It  perfectly evoked the irreverent and subversive attitude of the era, yet was perhaps too risque for the mainstream (well, that was the point).

Anyway, I am wondering if we are seeing some kind of inflection point because more and more of my tech PR clients are asking either exclusively for social media, or social media-dominated PR campaigns.

In fact, one client today – the sales VP of an enterprise wireless software vendor – admitted on a weekly call that he prefers online hits, and is not particularly concerned if they are also in print, just as long as they appear online, thank you.

Perhaps the days of the vaunted print clip reining supreme are almost over.

So I have a new slogan for the forward thinking, brave PR firm that is not afraid to be provocative and mix it up: “If it ain’t online, it ain’t worth a f**k!”

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Distribution Options for SMRs

If you can stand one more post from me on the subject of social media releases (SMRs), below please find an excerpt from my discussion on the Fusion Forum blog today about distribution options:

“…once you have crafted an SMR the next question is: how to best distribute it?

The good news is that there are a growing number of ways to do this.  PRWeb is
known to have an excellent service for SMR distribution. PRX Builder,
mentioned above, can help with this as well and is free (althought I
don’t think they claim the reach of of PRWeb).

And I was pleased to see earlier this week that PR Leap has jumped into the fray, and announced that their service handles SMRs, at a very reasonable fee.”

For the full post, please click here:

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Social Media Release: What’s the Story?

There have been many blogging reactions to last week’s debate about social media releases and “meatball Sundaes” (see my post Die Social Media Release Controversy, Just Die, and the news radar on this site, which features some of the links).

Some have blogged in support of SMRs, and others continue to question them.
I thought I would throw a few more cents into the mix.  While I am warming up to the SMR concept, one thing that concerns me about the format is the focus on reducing news to bullet points, or “just the facts.”

(Indeed the spec on SHIFT’s site says that bullet points are preferable when it comes to the core news facts).

Many have said that this is an improvement over the traditional press release format, and have either implied or come right out and said this is a refreshing change because it cuts the all the “B.S.” out.
I can’t help but think how misguided and cynical this attitude is.  Have we resigned ourselves to the fact that putting a few sentences into a paragraph, and weaving the paragraphs into a  story automatically turns the copy into hype and spin?

I wonder if  it is an inherent weakness in the SMR concept.  At a minimum, I think this aspect of SMRs deserves further though and debate.

Isn’t narrative important to PR?  Aren’t we, communications professionals, supposed to be able to weave sometimes complex facts into an intelligible story?

I am in the field of technology, and sometimes complex tech needs to be explained and put into proper context – something that is not easy to do when reducing the news to bullet points and “just the facts.”

Call me crazy (or maybe I am missing something), but I believe that it is possible to have a well written press release that explains things, and am not sure why SMRs necessarily require stripping information down to the bare bones.
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Three New Tools to Build Blog Moxie

There are a couple of tools I have started working with that seem to have lots of potential.

One is a sharing widget from MadKast.  Seems to be an easy way to add viral and social components to your blog – via the nifty the green icon that you now see at the top of my posts, which enables easy sharing via email or social bookmarking / meta news sites.

Please, I encourage you to feel free to Share Away! (and let me know how you like it and if it is not working for any reason).

Another is BlogCatalog. Originally just another directory of blogs, they have recently added social networking features that make it easy to connect with other bloggers and build site traffic.

They’re doing some interesting things in the area of blogging for causes, see the  Bloggers Unite in Acts of Kindness video.

I have signed up, am exploring functionality, and will likely be writing more about it.

One other thing, with all the buzz over social media releases and meatball sundaes, I have (admittedly belatedly) updated my news radar, which you see to the left.

I produce my news radar using MySyndicaat, which makes the process of adding news to your site extremely easy.

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